Home’s Kitchen is a unit of Theme Ambience Resorts and Hotels Pvt. Ltd., a company which is into the hospitality and food business since the past 15 years. Home’s Kitchen focuses on providing meal boxes with the homely touch at reasonable prices. Anyone can sign up into our app and place an order for a meal box. We have options of daily meal, weekly and monthly packages. Apart from providing meal boxes, Home’s Kitchen is also into corporate catering. We can also supply evening snacks for employees of a company on regular basis.
Monthly package – A month is considered as 4 weeks.
If a 6-day week package is taken, meals would be delivered from Monday to Saturday for 4 weeks, i.e., 24 meals would be delivered.
If a 5-day week package is taken, meals would be delivered from Monday to Friday for 4 weeks, i.e., 20 meals.
Weekly package – Meals would be delivered for 5 days in a week, i.e., Monday to Friday.
No, we would be providing you with different items on all days of a week and no item would be repeated. Also for weekly and monthly subscribers, we would be providing a different cuisine (eg. Chinese/Continental) once a week
You can send us your preferred delivery location where we are not delivering currently. We will get back to you as soon as we start delivering in that area.
You can also call us up and we might deliver to your location in case it is feasible.
Yes. The minimum order value is Rs 90
The add-ons need to be ordered for the same duration as the meal.
In case you want to order the add-on for a few days within the meal package duration, you can contact our customer care for the same.
Yes, there is an option of meal cancellation for weekly and monthly packages. However, the same needs to be done within the cut-off time, i.e., 10 am(for lunch) & 4pm(for dinner) of the same day for which you want the meal to be cancelled.
If you cancel the meal for a particular duration, your package end date would be modified accordingly.
Rs.85 (for executive meal) per meal and Rs.110 (for deluxe meal) per meal would be credited to your wallet in case you cancel the entire meal package.
Please note that if you cancel a meal package, the corresponding add-on (if any) shall also be cancelled.
Yes, the user credits can be transferred to your Bank or Paytm account. However, you will have to contact our customer care for the same
Please note, only the amount paid in cash/PayTM by you can be transferred. The user credits through signup/referral is non-transferable and can only be used in placing an order
You can refer a friend to subscribe to meals of Home’s Kitchen through the refer and earn option. In case a person whom you have referred creates an account, Rs.100 would be credited to your wallet once he verifies the account and enters the referral code sent by you in the app.
User credits can be used to make payment for an order. However, only 25% of the order value can be paid using user credits
Order for lunch meal-box needs to be placed latest by 10am and by 4pm for dinner.
For placing an order after the cut-off time, you can call up our customer care and check for the same
The lunch meal would be delivered to you between 12:30-1:30pm and dinner between 7:30-8:30pm.
No, we do not charge anything for delivery for the areas listed on the app. However, there might be some delivery charges levied in case the delivery is requested for areas other than listed.
We deliver only lunch meals on Sundays and are closed for dinner. However, we can provide dinner on Sundays on prior request provided the requirement is for a minimum of 10 boxes.
Please get in touch with our customer care team for the same.
No, we will not be delivering the meals on National and major festival holidays. However, you will be intimated in advance regarding the days on which meals will not be delivered.
You can goto the login page and click on forgot password link. It will send you a link to set a new password. Unfortunately, passwords cant be changed through our customer care as all the passwords are stored in an encrypted format for your safety.
Yes, your meal can be upgraded from executive to deluxe. Request for this can be placed by calling up our customer care. Differential amount for the upgradation will have to be paid by you.
You can write your customization request (eg. No rice, less spice, etc) in the preferences column while placing the order. We will try to deliver your order as per your requirement to the extent possible.
Yes, you can also call up our customer care team to order a meal.
We love to take feedbacks and incorporate them in our plan of action.
You can provide us with your feedback and suggestions in the query section in contact us
No, a person will not be allowed to create multiple user I’ds. Please note that if we notice the same person creating multiple accounts, we have the right to delete the additional accounts created without any prior intimation or reasoning
Our chefs would be glad to serve you with the menu of your choice. You can call us and place a request for an item you would like to have which we are not serving. We would try our best to include it in our menu at the earliest.